RETURN POLICY
ProLine Mockups Return Policy
Thank you for choosing ProLine. We appreciate your business and understand that sometimes you may need to exchange a product. Please review our return policy carefully to ensure a smooth and hassle-free process.
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Digital Products:
Refunds: All sales of digital items are final. We do not offer refunds on digital products once they have been accessed or downloaded.
Physical Products (e.g., Jerseys):
Refunds: There are no refunds on pre-order items. All sales of pre-order items are final. In-stock items may be returned if unworn and in original, brand-new condition.
Exchanges: Pre-order items and in-stock items can be exchanged for a replacement item or shop credit if:
- The item is unworn.
- The item is in its original, brand-new condition.
- You initiate the exchange process within 14 days of receiving the product.
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Return/Exchange Process for Physical Products:
1. Please email us at design@prolinemockups.com.
2. In the email, provide your order number and the reason for return/exchange.
3. We will review your exchange request and provide further instructions.
4. Ensure the product is in its original condition and packaging. Any products received that are not in the condition described in the initial return/exchange request may not qualify for a return/exchange.
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Please note that customers are responsible for all return shipping costs unless the item received is incorrect or damaged. In such cases, ProLine will cover the return shipping expenses.
We aim to process all exchanges within 14 business days of receiving the returned item.
Design Services Refund Policy
Refunds for Completed Design Work: If you have ordered a design project and the work has already been completed, refunds will not be provided. Our design team invests time and effort into creating customized designs according to your specifications.
Requesting a Refund/Cancellation of a Design Project
If you wish to request a refund or cancellation for a design project that has not been completed, please follow these steps:
1. Email us at [design@prolinemockups.com] with your order number and the subject line "Refund/Cancellation Request - Order #[your order number]."
2. In the email, briefly explain the reason for your refund/cancellation request.
3. Our team will review your request and contact you as soon as possible with options and next steps.
Please note that our ability to process refunds or cancellations may depend on the stage of the design project and the resources already invested.
Thank you for your understanding and cooperation. We appreciate your trust in ProLine and strive to provide you with top-notch products and services.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at [design@prolinemockups.com]. We are here to assist you and provide clarity regarding our policies.
Changes to this Return Policy
We may update this Return Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this Return Policy periodically to stay informed about our refund procedures.
By making a purchase on our Site, you acknowledge and agree to the terms outlined in this Return Policy.
Last updated: 10/30/2023